Privacy Policy

1. Introduction

Conniston ("we", "us", or "our") respects your privacy and is committed to protecting any personal information you share with us. This policy applies to all information collected through our website, any related services, and any communications between you and Conniston.

2. Information We Collect

We may collect the following categories of information:

Information you provide directly — such as your name, email address, phone number, and any other details you submit through forms, account registration, or correspondence with us.

Information collected automatically — such as your IP address, browser type, device identifiers, pages visited, time spent on pages, and referring URLs, typically gathered through cookies and similar tracking technologies.

Information from third parties — where permitted by law, we may receive information about you from analytics providers, marketing partners, or publicly available sources.

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing, operating, and maintaining our website and services
• Responding to inquiries, requests, and customer support needs
• Sending administrative information, updates, and service-related communications
• Improving and personalising user experience
• Monitoring and analysing usage trends and website performance
• Detecting, preventing, and addressing technical issues, fraud, or security concerns
• Complying with applicable legal and regulatory obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and understand how visitors interact with our content. You can control cookie settings through your browser preferences; however, disabling cookies may affect certain website functionality.

5. How We Share Information

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, and customer communication tools
• Professional advisors, including legal, accounting, and insurance providers, where necessary
• Regulatory authorities or law enforcement, where required by applicable law
• A successor entity in connection with a merger, acquisition, or sale of assets

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law, such as for tax, accounting, or regulatory purposes.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal exceptions
• Object to or restrict certain processing activities
• Request a copy of your information in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided on our website. We may need to verify your identity before responding to your request.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection laws.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact details provided on our website or in our footer.