Support
Frequently Asked Questions
Answers to the questions we hear most often about how Conniston works, what it costs, and what you can expect when you get started.
Getting Started
What exactly does Conniston do?
Conniston analyses your financial data and turns it into clear, structured recommendations. Instead of sifting through spreadsheets and statements yourself, you get an organised view of your position along with suggested next steps.
How long does setup take?
Most people complete the initial setup in about 60 seconds. You connect your information, and Conniston begins organising it immediately so you can see a first overview right away.
Do I need any financial or technical background to use it?
No. Conniston is built so that the output is readable and actionable without prior experience. The underlying analysis is handled for you; what you see is a simplified summary.
Is Conniston suitable for beginners as well as experienced investors?
Yes. Beginners benefit from the structure and clarity it provides, while more experienced users typically use it to speed up research they would otherwise do manually.
Data & Security
What happens to my data once I provide it?
Your data is used solely to generate your personal analysis and recommendations. Please refer to our Privacy Policy for full detail on how information is handled and retained.
Can I remove my data or close my account?
Yes. You can request removal of your data or close your account at any time. Details on how this process works are outlined in our Privacy Policy.
Does Conniston share my information with third parties?
We do not sell personal data. Any sharing that may occur is limited to what is necessary to operate the service and is described in our Privacy Policy.
Using the Platform
Does Conniston give personalised financial advice?
Conniston provides data-driven recommendations based on the information you supply. It is not a substitute for personalised financial advice from a qualified professional, and decisions remain your own.
How often is my information updated?
This depends on how you connect your data and how frequently you choose to review it. The platform is designed to reflect your current information whenever you check in.
Can I use Conniston on mobile devices?
Yes, the platform is accessible through a standard web browser on desktop and mobile devices, so you can review your overview wherever you are.
Plans & Support
Is there a cost to use Conniston?
Pricing details are presented during setup so you know exactly what is included before you commit to anything. There are no hidden steps once you've seen the terms.
Can I cancel at any time?
Yes. You are free to stop using Conniston and close your account whenever you choose. Any specific cancellation terms are outlined in our Terms & Conditions.
What if I have a question that isn't answered here?
If you can't find what you're looking for on this page, our other pages on how Conniston works, its advantages, and why users choose it may help. Otherwise, reach out through the channels listed in our site footer.